Last updated: 20 July 2026
Plans (Beginner/Middle Class/Advanced) and credit packs are purchased through Apple’s In-App Purchase. Apple processes all payments for these and handles refund requests directly — SiteSpark does not have the ability to issue refunds for IAP purchases itself. Request a refund at reportaproblem.apple.com or through your Apple ID purchase history.
Luxury theme unlocks ($189) and luxury-crazy theme unlocks ($399) are one-time Apple In-App Purchases, subject to the same Apple-handled refund process as above.
Buying or transferring a real domain is processed as a one-time Stripe payment, separate from Apple IAP, because a registered domain is a real-world asset rather than digital app content. If a domain registration or transfer fails on our end (for example, the registrar rejects it), you are not charged — payment is only captured, and the domain only registered, once both succeed. Once a domain is successfully registered or an inbound transfer completes, it generally cannot be refunded, in line with standard domain industry and ICANN practice — the underlying registration cost has already been paid to the registry. If something goes wrong on your purchase, contact support below and we’ll look into it.
Billing or refund questions: support@buildsitespark.com or +61 408 680 813.